Why does the SimpleBGC GUI crash when I hit the Connect button (Windows)
Published on February 18, 2021 in sections General, SoftwareThe SimpleBGC GUI requires Java to run (JRE for Windows and JDK for OS X), and occasionally there are issues with Java versions and GUI versions. As of this writing (02/2021), the most recent versions of Java cause the SimpleBGC GUI to crash when trying to connect on a Windows computer for the currently recommended […]
0 0 Read moreFAQ for the AnamorphX anamorphic adapters
Published on June 21, 2019 in sections AnamorphXMany customers ask about our 1.3X and 1.8X AnamorphX Pro anamorphic adapters. Responses to the most frequently asked questions are listed below. What is the difference between the 1.3X and 1.8X AnamorphX Pro adapters? Both adapters work to provide video footage with a cinematic feel to it (2.39: 1 aspect ratio), optically compressing the horizontal […]
0 0 Read moreSetup and balancing with the Helix Pro
Published on May 10, 2019 in sections Letus Helix, Videosx https://vimeo.com/335484923
0 0 Read moreCan I change settings on my Helix using an iOS or Android app?
Published on December 12, 2017 in sections Letus Helix, SoftwareiOS Yes. Letus has created and maintains an iOS app for this purpose. It is on the App Store and is called Letus Helix. It will work on iPhones 5s or later and iPads (requires iOS version 9.0 as of Dec 2017). The app is designed as a simplified version of the SimpleBGC GUI, and […]
0 0 Read moreChanging settings for the Helix in suitcase mode (do axis names change?)
Published on November 6, 2017 in sections Letus HelixThe Helix may be used in either normal handheld mode (holding the Helix with two hands at the same height) or in suitcase mode (holding the Helix with only one hand on the motorized handle while allowing the Helix to hang down). In normal handheld mode, the designation of axes is clear. […]
0 0 Read moreHow do I get rid of buzzing on my Helix?
Published on October 17, 2017 in sections Letus Helix, Letus Helix AppThe Letus Helix iOS app (available on the App Store) now comes with a Set Notch Filters tool to get rid of buzzing. This tool can be accessed by going to the Set PID and Power Values screen and then to the Filters screen of the app. Many times this tool is sufficient to get […]
0 0 Read moreMy tilt handle moves back and forth wildly
Published on August 22, 2017 in sections ManualsUsers with encoded Helixes may see their tilt handles move back and forth wildly when they are sitting on the table. This does not mean there is a problem. Simply grab the tilt handle and hold it firmly in the position you want it to be for 1 – 2 seconds. The Helix will learn its […]
0 0 Read moreMy Helix is drifting on the pan axis
Published on May 10, 2017 in sections Letus Helix, SoftwareThis problem can be caused by a few different things, depending on the exact nature of the drifting. Select the more precise description below to see how to fix it. The pan axis of your Helix moves so slowly that you can’t see it move, but it clearly drifts over several minutes This can probably […]
0 0 Read moreHow do I return the Helix to factory settings?
Published on February 4, 2017 in sections Letus Helix, SoftwareSometimes people will mess up the settings or the calibration or the encoder calibration and wonder if there is a way to return the Helix to “factory settings.” The answer depends on when you purchased or last upgraded your Helix. Helixes purchased in 2017 or later or Helixes receiving the encoder upgrade If you purchased […]
0 0 Read moreHow do I know if my Helix has encoded motors?
Published on December 1, 2016 in sections HardwareA Helix with encoded motors will have a pan motor (the motor at the bottom) that looks like the motor on the left in the picture below. The motor on the right is a non-encoded motor.
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