Support section: Software

I am upgrading my firmware. Can I use my old profiles?

Published on December 12, 2015 in sections Software

With minor firmware changes, often the Helix will work fine with the old profiles.  However, with some firmware updates, using old profiles can result in a completely unusable Helix.  Using profiles from firmware version 2.43 b6 after upgrading to a 2.55/2.56 firmware version will result in your Helix being unusable.  There are three options for […]

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What are the differences between 2.56 b2 and 2.43 b6? Is it worth the upgrade?

Published on December 11, 2015 in sections Letus Helix, Software

There are a couple of dozen changes between these two firmware/GUI versions.  If you use the SimpleBGC GUI, you will actually notice a few more tabs of controls that are now available on 2.56 b2.  While unusually advanced users might be interested in several of these, the important changes come down to a few additions in 2.56 b2: […]

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How do I get default profiles for my Helix?

Published on December 3, 2015 in sections Downloads, Letus Helix, Software

Default profiles may be needed if the profiles being used get messed up on your Helix.  A list of available default profiles is available below.  Note that in each case, the file included provides all five profiles in it.  Refer to the profile installation article for instructions on how to get these profiles onto your […]

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What is the latest version of Helix firmware that is recommended by Letus?

Published on November 25, 2015 in sections Software

The most recent version of Helix firmware that we recommend for non-encoded Helixes is version 2.56 b2.  Note that the 2.55 b9 firmware version has been pre-loaded on several Helixes.  There is a bug in the 2.55 b9 GUI, so we recommend using the 2.56 b2 GUI (available here), even if you are using the […]

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How do I use the Letus Helix iOS app to change settings on my Helix

Published on November 15, 2015 in sections Letus Helix App, Software, Videos

The video below shows how to use the Letus Helix app (version 1.3.3) to change the settings on the Helix/Helix Jr.

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I think I bricked my Helix during a firmware upgrade. Help!

Published on February 25, 2015 in sections Software

When the board becomes “bricked” (unresponsive to GUI), it may be necessary to manually flash the  board and load a recovery version of the firmware onto the board. The process for doing this is listed  below. If successful, this will enable the user to upgrade the firmware through the normal automatic process (i.e. this process […]

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When I connect the Helix via USB I get a “serial data corrupted” error. What causes that?

Published on December 16, 2014 in sections Letus Helix, Software

Serial data corrupted errors are usually caused by one of two things. Low quality or bad USB cable. Some sort of power feedback. Try using a different USB cable. Short, high quality cables are best. You may also want to try a different USB port on your computer. Make sure the USB cable is fully […]

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How to select profiles using the menu button

Published on November 26, 2014 in sections FAQ, Hardware, Software

There are 5 profiles pre-loaded onto your Helix when it is manufactured. You can switch profiles by clicking the Menu button a specific number of times. Here are the default profiles and corresponding clicks (Helix units running firmware 2.43b6 and above).  1 Click: Toggle Motors ON and OFF 2 Clicks: Profile 1 – Small Camera […]

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Which connection do I select in the GUI for USB/Bluetooth on Mac?

Published on November 24, 2014 in sections Letus Helix, Software

When connecting to the Helix via USB on a Mac, select the /dev/tty.SLAB_USBtoUART as your connection. If you do not see this option, make sure you have the CP210X USB bridge driver installed for Mac. When connecting to the Helix via Bluetooth, do not connect to the ports with Bluetooth in the name.  Connect to /dev/tty.Letus-Helix-DevB.  […]

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How to install the Basecam GUI on Mac OSX

Published on November 14, 2014 in sections Letus Helix, Software

Downloading and Installing the Basecam GUI (Graphical User Interface)  The Basecam GUI (Graphical User Interface), designed by Basecam electronics, is the graphical user interface that allows you to interact with the Letus Helix and change settings used in its operation. The GUI can be found at https://kb.letus.net/where-to-get-the-helix-software/ .  Then download the most recent GUI and the most […]

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