When I connect the Helix via USB I get a “serial data corrupted” error. What causes that?
Published on December 16, 2014 in sections Letus Helix, SoftwareSerial data corrupted errors are usually caused by one of two things. Low quality or bad USB cable. Some sort of power feedback. Try using a different USB cable. Short, high quality cables are best. You may also want to try a different USB port on your computer. Make sure the USB cable is fully […]
0 0 Read moreWhen I shake my Helix like an angry gorilla on crack, it freaks out. What gives?
Published on December 11, 2014 in sections General, Hardware, Letus HelixYou’d freak out too if an angry gorilla on crack shook you. Treat your Helix well and it will return the favor.
0 0 Read moreWhat is the Helix’s payload (weight) capacity
Published on December 11, 2014 in sections FAQ, Letus HelixWeight capacity: The Standard Helix can support payloads up to 16 lbs (7.3 kg). The Helix Jr. can support payloads of up to 10 lbs. Experience has shown that the length of the load can also limit the payload capacity, so a more compact setup is more likely to hold the maximum capacity, whereas an […]
0 0 Read moreHow to select profiles using the menu button
Published on November 26, 2014 in sections FAQ, Hardware, SoftwareThere are 5 profiles pre-loaded onto your Helix when it is manufactured. You can switch profiles by clicking the Menu button a specific number of times. Here are the default profiles and corresponding clicks (Helix units running firmware 2.43b6 and above). 1 Click: Toggle Motors ON and OFF 2 Clicks: Profile 1 – Small Camera […]
0 0 Read moreWhich connection do I select in the GUI for USB/Bluetooth on Mac?
Published on November 24, 2014 in sections Letus Helix, SoftwareWhen connecting to the Helix via USB on a Mac, select the /dev/tty.SLAB_USBtoUART as your connection. If you do not see this option, make sure you have the CP210X USB bridge driver installed for Mac. When connecting to the Helix via Bluetooth, do not connect to the ports with Bluetooth in the name. Connect to /dev/tty.Letus-Helix-DevB. […]
0 0 Read moreThe Helix is jittery, has vibration, or acts erratically
Published on November 18, 2014 in sections General, Letus HelixThere are several potential causes for this behavior. A very small amount of vibration will normally be felt in the right handle, because it is directly connected to the motor. This should never be seen in the actual picture, though. When the vibration reaches a certain level, the Helix may not be able to respond […]
0 0 Read moreHow to install the Basecam GUI on Mac OSX
Published on November 14, 2014 in sections Letus Helix, SoftwareDownloading and Installing the Basecam GUI (Graphical User Interface) The Basecam GUI (Graphical User Interface), designed by Basecam electronics, is the graphical user interface that allows you to interact with the Letus Helix and change settings used in its operation. The GUI can be found at https://kb.letus.net/where-to-get-the-helix-software/ . Then download the most recent GUI and the most […]
0 0 Read moreDo you offer custom power cables for the Helix?
Published on November 7, 2014 in sections Hardware, Letus HelixWe can provide custom cables for powering cameras and accessories through the Helix 2 pin power port(s). Any cables we currently offer are available in the Helix accessories category at https://kb.letus.net. If you don’t see the cable you need, please contact us for a quote on building one. Many of our customers also utilize http://mediablackout.net/ for custom cable […]
0 0 Read moreWhere can I find the software (GUI) for changing settings on the Helix?
Published on November 7, 2014 in sections Downloads, Letus Helix, SoftwareCurrently, the recommended firmware version is 2.56 b2 for non-encoded Helixes and 2.63 b0 for encoded Helixes. You can download the latest version of the Letus/BaseCam GUI software from the locations below. GUI for firmware version 2.43 b6 GUI for firmware versions 2.55 b9 or 2.56 b2 GUI for firmware version 2.63 b0 (used for […]
0 0 Read moreHow do I control the Helix from my Android device?
Published on November 6, 2014 in sections Letus Helix, SoftwareIf you have the Bluetooth module option on your Helix, you can connect to it remotely via an Android device. In the Google Play store, search for “SimpleBGC” (firmware versions 2.43 b9 and below) or “SimpleBGC32” (firmware versions 2.55 b9 and above) by BaseCam Electronics. Install the application. Connect via Bluetooth on your device to […]
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