Support section: Hardware

How to bind a RC Radio to the Helix (AR6100e receiver)

Published on February 22, 2015 in sections Hardware, Letus Helix

Note:  This article applies only to Helixes with the AR6100e RC receiver which were installed in Helixes prior to November 2o15.  If you have the Spektrum satellite receiver (installed starting in November 2015), you should refer to the article for that receiver.  Note that all Helixes with the satellite receiver should have a sticker in […]

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How to install the Devitte Mount on a 3-axis Helix

Published on February 13, 2015 in sections Hardware, Letus Helix

If installed, slide the bearing back on the right hand handle. (figure a) Using a 2mm hex key wrench, remove the four screws holding the handle to the motor. (figure a) Align the 4 holes on the Devitte Mount to the corresponding holes on the Helix motor. (figure b) Using the 4 screws removed previously, secure the […]

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Do the LEMO power ports on the Helix use U.S. standard or ARRI standard orientation?

Published on January 12, 2015 in sections Hardware, Letus Helix

The Helix power input is a US standard 2-Pin LEMO plug. This means that the red dot side of the plug is positive voltage. This is the opposite of a ARRI standard 2-pin LEMO which has negative voltage on the red dot side. See diagram below. POWER WARNINGS Do NOT plug ARRI standard power cables into […]

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What are the differences between the Helix camera plates?

Published on January 12, 2015 in sections Hardware, Letus Helix

There are three Helix camera plates available. Jr. – For small, short DSLR and mirrorless cameras on Helix Jr. Standard – For midsize cameras like the Canon C100/C300 Heavy Duty – For large / long cameras like the SONY F55 and RED Special differences to note: The Helix Jr. base plate has a slot running sideways […]

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What are the differences between Helix Jr. and the Standard Helix?

Published on January 9, 2015 in sections General, Hardware, Helix Jr., Letus Helix

Comparison chart on differences between Standard Helix and Helix Jr: Helix Helix Jr.  Weight (3 axis handheld Al ver. – no battery) 6.5 lbs 5.25 lbs  Weight (3 axis handheld Mg ver. – no battery) 5.4 lbs 4.25 lbs  Weight capacity 16 lbs 10 – 12 lbs  Overall width 20.5″ 16″  JuiceBox battery 5200 mAh […]

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When I shake my Helix like an angry gorilla on crack, it freaks out. What gives?

Published on December 11, 2014 in sections General, Hardware, Letus Helix

You’d freak out too if an angry gorilla on crack shook you.  Treat your Helix well and it will return the favor.

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How to select profiles using the menu button

Published on November 26, 2014 in sections FAQ, Hardware, Software

There are 5 profiles pre-loaded onto your Helix when it is manufactured. You can switch profiles by clicking the Menu button a specific number of times. Here are the default profiles and corresponding clicks (Helix units running firmware 2.43b6 and above).  1 Click: Toggle Motors ON and OFF 2 Clicks: Profile 1 – Small Camera […]

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Do you offer custom power cables for the Helix?

Published on November 7, 2014 in sections Hardware, Letus Helix

We can provide custom cables for powering cameras and accessories through the Helix 2 pin power port(s). Any cables we currently offer are available in the Helix accessories category at https://kb.letus.net.  If you don’t see the cable you need, please contact us for a quote on building one. Many of our customers also utilize http://mediablackout.net/ for custom cable […]

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Can the SDI pass-through be used for recording?

Published on November 3, 2014 in sections FAQ, Hardware, Letus Helix

Due to the nature of the slip ring connections used in the SDI pass-through, we do not recommend using the SDI pass-through as a recording source. We only recommend the SDI pass-through as a preview source, when doing 360 degree rolls with the Helix. We recommend connecting your recording sources directly to the camera.

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The GUI says “Motor is missing steps”. What does that mean?

Published on November 3, 2014 in sections Hardware, Software

You may see a red error message in the GUI that states “Motor is missing steps”. You can ignore that error. It is not applicable to the Helix and will not impair functionality.

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